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After signing your contract with your internet service provider, installation technicians will contact you to schedule an appointment. Typically, the installation is done in one visit, taking around 2-3 hours, depending on factors such as the building's age and the quality of the services’ foundational wirings’ connections

The fiber service box is a closed and protected box placed within the premise, used for gathering internal and external cables and distributing internet to several residential or commercial units. This box is designed to operate independently without affecting the subscriptions of other users in the building.

It is recommended to place the router in the middle of the house for broad coverage, as coverage tends to weaken the farther you are from the router, impacting speed and the coverage for the rest of the unit.

It is connected to power, then the WPS button is pressed until the light changes to white. You can use the extender to boost Wi-Fi signal in areas with weak signal or near rooms far from the router.

You can choose the 5GHz channel to achieve high speed and optimal performance, especially for enjoying gaming and watching high-quality content. While you can use the 2.4GHz channel to provide broader coverage suitable for distant devices. Therefore, please ensure that your device is compatible with the selected channel by checking the Wi-Fi options in your device settings.

You should contact your internet service provider, where the technical support team will resolve the issue as quickly as possible.

To access the router settings, you can follow these steps:

1. Look at the back of the device to find the following information: IP address, username, and password.
2. Use the IP address to open the router's login page through your internet browser. You can do this by typing the IP address into the browser's address bar and pressing "Enter."
3. When the login page opens, enter the username and password found on the back of the router.
4. After successfully logging in, you will be able to access the router settings and make necessary adjustments according to your needs.

You can verify the compatibility of your internet speed with the package you subscribed to from your internet provider by conducting multiple speed tests on various websites. The installation technician will assist you in this process. Additionally, please note that the speed also depends on the type and capabilities of your device. For instance, it is advisable to connect your laptop or smart TV using an Ethernet cable for optimal performance.

There are several solutions for such situations, where the Fiber to the Room (FTTR) solution is considered an ideal and most effective one in these conditions.

Relocating the router after installation and signing off usually leads to decreased coverage or may cause damage to the device, which is a decision that rests with you. Therefore, it's advisable to contact your internet service provider's customer service before proceeding.

Certainly! You can contact us by filling out the dedicated form on our website, and we will get back to you as soon as possible to inform you of the expected time for coverage in your area upon submitting your subscription request.