How long does the installation process usually take?


After signing your contract with your internet service provider, installation technicians will contact you to schedule an appointment. Typically, the installation is done in one visit, taking around 2-3 hours, depending on factors such as the building's age and the quality of the services’ foundational wirings’ connections

What is the importance of the fiber service box in the premise?


The fiber service box is a closed and protected box placed within the premise, used for gathering internal and external cables and distributing internet to several residential or commercial units. This box is designed to operate independently without affecting the subscriptions of other users in the building.

What is the best location for the router/modem to achieve optimal performance?


It is recommended to place the router in the middle of the house for broad coverage, as coverage tends to weaken the farther you are from the router, impacting speed and the coverage for the rest of the unit.

What is the method for operating the extender and what is the ideal place for its installation?


It is connected to power, then the WPS button is pressed until the light changes to white. You can use the extender to boost Wi-Fi signal in areas with weak signal or near rooms far from the router.

What are the differences between the 5GHz and 2.4GHz Wi-Fi channels?


You can choose the 5GHz channel to achieve high speed and optimal performance, especially for enjoying gaming and watching high-quality content. While you can use the 2.4GHz channel to provide broader coverage suitable for distant devices. Therefore, please ensure that your device is compatible with the selected channel by checking the Wi-Fi options in your device settings.

Who should I contact in case of an internet disconnection?


You should contact your internet service provider, where the technical support team will resolve the issue as quickly as possible.

How can you access the settings of the router?


To access the router settings, you can follow these steps:

1. Look at the back of the device to find the following information: IP address, username, and password.
2. Use the IP address to open the router's login page through your internet browser. You can do this by typing the IP address into the browser's address bar and pressing "Enter."
3. When the login page opens, enter the username and password found on the back of the router.
4. After successfully logging in, you will be able to access the router settings and make necessary adjustments according to your needs.

What is the most accurate method for measuring speed?


You can verify the compatibility of your internet speed with the package you subscribed to from your internet provider by conducting multiple speed tests on various websites. The installation technician will assist you in this process. Additionally, please note that the speed also depends on the type and capabilities of your device. For instance, it is advisable to connect your laptop or smart TV using an Ethernet cable for optimal performance.

What are the best internet solutions for homes with two floors or more?


There are several solutions for such situations, where the Fiber to the Room (FTTR) solution is considered an ideal and most effective one in these conditions.

What happens if I need to modify the location of my router after installation?


Relocating the router after installation and signing off usually leads to decreased coverage or may cause damage to the device, which is a decision that rests with you. Therefore, it's advisable to contact your internet service provider's customer service before proceeding.

Can I subscribe to the Fiber service even though it's not available in my area while it is available in the nearby area?


Certainly! You can contact us by filling out the dedicated form on our website, and we will get back to you as soon as possible to inform you of the expected time for coverage in your area upon submitting your subscription request.

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